Terms & Conditions
Nothing in these terms affects your normal statutory rights.
Standards
The Owner will make every effort to ensure that you have an enjoyable and problem-free holiday, and pledges to:
- Describe accurately the services provided, on the Chanonry View website and via email.
- Ensure high standards of guest care and cleanliness are maintained at all times.
- Deal promptly and courteously with all enquiries, requests, complaints and other feedback.
- Provide proper insurance cover, and comply with all relevant legislation and regulations.
It is essential that You contact the Owner immediately if any problem arises so that it can be speedily resolved. It is difficult to resolve problems unless the Owner is promptly notified.
Discussion of any criticisms with the Owner whilst You are in residence at the Accommodation will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Accommodation) cannot possibly be investigated unless registered whilst You are in residence.
If any complaint cannot be resolved during Your holiday, You should contact the Owner with full details within 28 days of the end of Your stay. The Owner will always take into account any suggestions given regarding the Accommodation, for Your benefit and for future guests.
Occupancy
The maximum number of overnight guests allowable in the Accommodation at any one time is 4 persons.
The maximum number of beds available is three: one king-size and two singles.
Extra guests sleeping on the floors is not permitted.
We regret that for insurance purposes we are unable to accommodate stag or hen parties and we respectively ask that you consider our neighbours and keep outdoor noise to a minimum in the late evening/night.
The Owner reserves the right to take any appropriate action if You are found to be in breach of these rules, including immediate termination of the booking and cancellation of any remaining booked nights.
You are solely responsible for Your whole residential party. The Accommodation may not be sub-let by You, nor can You transfer possession of the property during the rental period. The Owner reserves the right to refuse entry to the Accommodation at any time, to any person considered (by the Owner or his agents) unsuitable to reside or take charge, and to terminate the stay if considered necessary.
You must allow the Owner or his agents entry to the Accommodation at any reasonable time, for any necessary purpose, including essential repairs or in an emergency.
Arrival & Departure
Unless otherwise arranged with the Owner, holiday stays normally start at 4.00pm on Your arrival day, subject to unavoidable housekeeping delays, and end at 10.00am on Your departure day. Arrangements must be made to depart the premises by the agreed time, to allow housekeeping for following guests. You should ensure that the Accommodation is left in a reasonably clean and tidy condition. You will be liable for any costs incurred as a result of an unauthorised extension of your stay.
Children
A travel cot with bedding and a highchair is provided for a baby. Other items for small children, including a play mat and a baby chair can be made available if required. These should be requested at the time of booking.
The house is not furnished to be completely toddler proof and there are many glass internal doors inside the property so parents should be vigilant with small children.
Outside the house there are low stone walls, paths and stone steps. If you have children, of any age, staying with you, you are obliged to take full responsibility for their actions.
Bicycles
A shed is available for the storage of 2 bicycles. This shed is within an enclosed garden and is secured by padlock.
Services
The property has electric powered heating and hot water. Electricity is included in the price of your stay, however we ask that you are considerate of its use.
Telephone & Internet
There is no landline phone in the property however mobile phone signal is generally very good and WiFi is available at no extra cost.
Smoking
There is a strict No Smoking policy within the property.
There are patio areas within the garden where guests can smoke. We ask that the ashtray provided is used and the contents disposed of safely in a rubbish bag and then into main outdoor bin.
Pets
We regret that dogs or other pets are strictly not allowed in Chanonry View.
Parking
There is off-road parking for one car in a driveway with shared access with the neighbouring property. We ask that you stick to the right hand side of the driveway to allow access, this being clearly indicated on site.
Booking
During the months of June - August and the 2 weeks at Christmas & New Year, bookings will be on a weekly basis, from Friday-Friday. The rest of the year, the change over day can be more flexible and a minimum of 3 nights is required. Specific dates will need to be arranged directly by email: info@fortroseholidaylet.co.uk
To secure a booking You must submit either a deposit or full payment, providing all contact details as requested. Until this initial payment is received, the period will remain bookable by other parties.
Once Your initial payment has been received, You will receive a confirmation email containing the details of Your booking. You should check that these details are correct, confirm the dates required, and the total number of guests and beds required. Special needs or requests should be communicated well in advance, and the Owner will respond with details of the appropriate extra charge, if any.
Payment
A deposit of £100 will be taken at the time of booking with the full payment being made prior to 28 days of the arrival date. For bookings made within 28 days of arrival, full payment is required at the time of booking.
You will be sent a reminder email, 28 days before arrival, if the balance hasn’t been paid. The Owner reserves the right to treat the booking as cancelled, if no balance payment has been received within 2 days of this reminder.
Receipt of all payments will be confirmed via email, or by telephone on request, with details on how to access the house on arrival.
We also ask for a security deposit of £100 to be paid with the balance. This will be refunded within 3 working days of your departure and once we have checked the property to make sure all is in order.
Cancellation Policy
You are recommended to take out holiday insurance, in case of forced cancellation. If the reason for cancellation falls within the terms of Your insurance policy, any costs incurred will normally be refunded by Your insurance company on receipt of a valid claim, subject to their conditions. The Owner will supply confirmation of cancellation if necessary.
If You wish to cancel your booking, You should use the contact details shown on this website or in any previous correspondence to send a cancellation message, and You will receive confirmation. If You decide to terminate Your stay between your agreed arrival and departure time, this is effectively a cancellation of any remaining stay.
Refund Policy
Cancellation up until 28 days of arrival will result in loss of £100 deposit however, an alternative date can be arranged. This alternative date needs to be booked within 12 months of the original booking arrival date and rescheduling can only occur once.
The deposit of £100 will be carried on to the rearranged booking and the remaining balance is to be paid 28 days before the new arrival date.
If cancellation occurs between 28 days and 7 days prior to arrival, there are two options:
- The balance will be retained, and the booking can be transferred to a new date within 12 months of the original booking arrival date.
- The booking is cancelled completely, and a 50% refund will be given.
If cancellation occurs between 7 days and 4pm before the day of arrival, there will be no option to rearrange and a 50% refund will be given.
If cancellation occurs after 4pm before the day of arrival, there will be no option to rearrange and no refund will be given.
If the booking is rearranged and is at a higher rate, the difference needs to be paid when the balance would be due ie. 28 days before the new arrival date. If the new date is at a lower rate, no refund will be given.
Natural Events, and Travel
The Owner cannot be held responsible for natural disasters, weather-related events and other 'Acts of God' which are outside the Owner's control and result in Your stay being shortened or cancelled.
The Owner is not obliged to offer any compensation or refund in the case of road closure or disruption to public transport links, due to natural events or otherwise.
Owner Cancellation
If Your booking period should become unavailable due to circumstances beyond the Owner's control (for example COVID-19, fire or weather), Your entire payments will be returned in full and the Owner will make reasonable efforts to find a suitable alternative property, or the Owner may offer You an alternative stay at a discounted rate as compensation. You will have no further claim against the Owner in either case. The Owner will not be liable to refund You for any fees You may have paid to any third party in connection with Your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
Breakages, Loss & Damage
You bind and oblige yourself to pay the Owner in respect of significant breakage, loss or damage to any item in the house, beyond fair wear and tear. You must reimburse the Owner using one of the standard payment methods after your stay has ended, at the cost determined by the Owner. Significant loss or damage requiring immediate repair or replacement, and affecting guests in the following booking period, will be pursued by legal means if no adequate reimbursement is received.
You are responsible for keeping the Accommodation secure while it is vacant during Your booking period. No items, fixtures or fittings should be removed from the Accommodation, left outside unattended or in wet weather.
Owner's Liability
The Owner's maximum liability for losses You suffer as a result of the Owner acting in breach of these terms and conditions is strictly limited to the total fees You have paid for the booking. The Owner shall not be liable for any losses which are not a foreseeable consequence of the Owner breaking these terms. Losses are foreseeable where they could be contemplated by You and the Owner at the time Your booking is confirmed.
Your booking is made as a consumer for the purpose of a holiday and You acknowledge that the Owner will not be liable for any business losses howsoever suffered or incurred by You. The Owner shall not be liable to You for any personal injury or damage to or loss of personal property, except where it is caused by the Owner's negligence. This does not exclude or limit in any way the Owner's liability for death or personal injury caused by the Owner's negligence or for fraudulent misrepresentation, or for any matter for which it would be illegal for the Owner to attempt to exclude or limit liability.
The Owner will not be held responsible for any temporary or unexpected condition of the rented premises or its services (water, electricity) as a result of extreme weather conditions or other factors outwith his control.
Other Legal
The use of the Accommodation by You is according to the terms of Section 12(2) and Schedule 4, Section 8 of the Housing (Scotland) Act 1988, and any subsequent amendment. This means that the Accommodation is to be used for holiday lets only and may not be sub-let. Save as otherwise provided herein, these terms shall be governed by and construed in accordance with Scots law and the parties hereby prorogate the non-exclusive jurisdiction of the Scottish courts.
If at any time any part of these Terms & Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
Privacy Statement
Information requested by the Owner during the booking process will be kept private and only be used for the purposes of:
- communicating with You about Your forthcoming stay
- contacting You by email for feedback on Your previous stay
As all payments are made via bank transfer or Paypal at no time will we store Your financial information.
The information we require at time of your booking is:
- name and address
- e-mail address
- contact telephone number
The Owner is entitled to pass contact information to third parties where required to do so by regulation - for example for COVID-19 Test And Protect purposes.
Thank you for your understanding and co-operation.
